What if I can't make my payments on time?

In certain situations you may qualify for forbearance. Forbearance is offered by Sixup to clients who are experiencing a documented and verifiable hardship. In most cases, these would include circumstances such as:

  • Involuntary decrease in income (e.g. reduction in hours, unpaid leave or change from full-time to part-time employment)
  • Involuntary loss of employment (defined as termination at no fault of the client)
  • Significant increase in costs that are essential to the home or family (e.g. increase in medical expenses, emergency home repairs or child care)

Forbearances are granted for a maximum of 18 months over the life of the loan and are subject to approval.


For more information, or to request forbearance, please contact our loan servicer, Launch Servicing.


Call (877) 354-2629 Monday through Friday 9AM to 6PM EST 

or email customerservice@launchservicing.com


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